Stroppy Complaint to Get a Case Back to Town Hall Administration

Make a formal complaint to get a case taken away from the bailiff.

Ignore any reply you get from the bailiff company, it will be their standard legalistic nonsense letter. Post it on the forums if you would like it explained, but remember to mask out your personal details.

If your formal complaint is not resolved or their reply is not marked "Final Resolution" and/or fails to properly understand the nature of your complaint (whether by mistake or deliberate) or simply tries to exclude itself from following the complaints procedure, then you can start a fresh new formal complaint and ask the authority to pay you £120 for wasting your time. Treat this as a completely separate formal complaint.

Make a fresh formal complaint if the council fails to comply with statutory complaints procedures.

If you are still fobbed off with excuses, you can interpret the council as vexatious so ask the Local Government Ombudsman to intervene under Section 26 of the Local Government Act 1974 and they can pay compensation. (See their bailiff complaints fact sheet.)