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Recording your telephone calls with bailiffs

You do not have to tell the bailiff or creditor you are recording your calls. If you are a debtor and an individual, you may record calls with a bailiff without them knowing.

Section 36 of the Data Protection Act 1998 states:

36 Domestic purposes.

Personal data processed by an individual only for the purposes of that individual's personal, family or household affairs (including recreational purposes) are exempt from the data protection principles and the provisions of Parts II and III.

Download an app for your phone that enables call recording.

It is a perfect way to capture the attitude of the bailiff or creditor as well as proving intentional non-compliant or unlawful action.

The bailiff or creditor will nearly always hang up the telephone when presented with facts they disagree with or do not intend to comply with.

The creditor states that you must deal with the bailiff. That is not possible if he will not answer his phone or hangs up and refuses to speak with you.

The court will know that hanging up is not the way one would expect a professional, acting on behalf of a Government agency, to behave. Bailiffs must carry out their duties in a professional, calm, and dignified manner. Paragraph 26 of the Taking Control of Goods: National Standards 2014, published by the Ministry of Justice, states:

Enforcement agents must carry out their duties in a professional, calm and dignified manner. They must dress and speak appropriately and act with discretion and fairness.

Before speaking to a bailiff or creditor

Speaking to a bailiff or creditor while recording